Join Our Team

Role Summary

Swim Instructors conduct swim lessons for swimmers of different ages, abilities, and skill levels. At times, Swim Instructors may be asked to help with other club duties as well. This role typically reports to the Aquatics Director.

Role Functions

• Organize and instruct individual students and small groups in swim lessons and aquatic safety.
• Ensure lesson objectives follow the procedures and methods in the Training Manual and in-service training.
• Educate and enforce safety rules, work to prevent accidents, maintain order, and administer first aid in the event of injury.
• Complete all paperwork for student records and progress reports.
• Help maintain a clean and safe pool environment for members, staff, and guests.
• Represent the club at community events, sharing water safety and drowning prevention with families and neighbors.
• Represent the philosophy of Glass Court Swim & Fitness Club.
• Perform cleaning tasks in and around the pool as needed.
• Attend weekly meetings and training sessions, and complete or review training manuals, handouts, and study guides as assigned.
• Help with other duties as needed, such as office work, marketing, and event participation.
• Offer excellent customer service and communicate warmly with everyone who visits the club.
• Bring the same enthusiasm to the last student of the day as to the first.
• Operate the pool covers when needed.

Role Qualifications

• Knowledge of general safety rules and precautions in a swimming pool environment.
• Experience in lifeguarding, swim instruction, or water safety is a plus.
• Professional demeanor and appearance when representing the club.
• A passion for the water and for working with children.
• Ability to work positively with a wide range of students of all ages, including individuals with different abilities.
• Ability to communicate effectively with both swimmers and club staff.

Certifications

• First Aid and CPR/AED Certification for the Professional Rescuer (Required)
• WSI or equivalent (Preferred)
• Lifeguard Training (Preferred)

Physical Demands & Work Environment

• Continual standing, walking, and talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter pool chemicals during shifts.
• Visually recognize an emergency, distinguish colors, and use peripheral, distance (20 feet or more), and close (20 inches or less) vision.
• Wet or humid conditions, potential toxic or caustic chemicals, and work near motor noise and moving mechanical parts.
• In and out of the pool, with temperatures ranging from 80 to 86 degrees.

Role Summary

As a Recreation Attendant, you are often the first and last person members see. You welcome guests when they arrive, help them at the front desk, and make sure every visit goes smoothly. You also help care for the pool and the club, keeping every space clean, safe, and inviting for everyone who walks through our doors.

Role Functions

Front Desk & Member Service

• Greet members, prospective members, and guests with excellent customer service.
• Answer phones in a friendly manner and help callers with a variety of questions.
• Check members into the system, complete new member sign-ups, and give tours to prospective members.
• Process membership and class payments, cancellations, and freezes.
• Book classes and court reservations, and maintain rental and program logs (swimming and running logs).
• Update member accounts as needed.
• Respond to member questions and concerns in a timely and professional manner, and elevate to the Assistant Manager or Manager as needed.
• Occasionally assist at the cafe.

Club Care & Cleaning

• Clean bathrooms, offices, hallways, and other assigned areas by sweeping, mopping, scrubbing, and polishing.
• Empty and decontaminate trash containers, and dispose of infectious waste when assigned.
• Move, rearrange, and dust furniture and fixtures; wash windows and walls with prescribed solutions.
• Mix routine cleaning solutions to proper concentrations.
• Sweep sidewalks, the pool deck, porches, and tiled surfaces; vacuum carpeted areas when needed.
• Cut grass, trim shrubs, water plants, and help with grounds work when assigned.
• Keep towels washed, dried, and folded.

Safety & Facility

• Ensure the property follows all safety and sanitation policies, procedures, and regulations.
• Administer first aid or CPR according to prescribed procedures and notify emergency medical personnel when necessary.
• Regularly inspect equipment, buildings, and property; replace batteries and light bulbs; report repair needs and safety hazards to a supervisor.

Pool & Hot Tub

• Keep the pool and hot tub clean and up to safety standards.
• Measure pH and chlorine levels of the pool and hot tub at least once each shift.
• Follow proper procedures for cleaning and sanitizing; sweep, brush, and vacuum the pool when needed.
• Maintain supply levels of chemicals and cleaning agents, and receive and record pool chemical deliveries.
• Operate pool equipment safely and in the correct order; operate the pool covers when needed.
• Inspect the pool interior, valves, drains, decks, and diving boards, and keep safety equipment inspections up to date.

Fitness Center Support

• Develop a working knowledge of the fitness program, including group fitness, personal training, and upcoming special events.
• Know all fitness equipment; adjust machines to fit each member and demonstrate and explain proper use.
• Correctly spot basic lifts, including the squat, chest press, and shoulder press.
• Wipe down all fitness equipment to keep it clean.

Role Qualifications & Skills

• High school diploma or equivalent.
• Previous experience in customer service or guest relations.
• A passion for fitness and health, and an upbeat attitude.
• Punctuality and reliability are a must.
• Able to interact positively and professionally with members and coworkers.
• A strong listener who can empathize, problem-solve, and handle every interaction with diplomacy.
• Excellent verbal and written communication, service orientation, and coordination.
• Basic computer proficiency, mathematics, and troubleshooting.

Certifications

• First Aid and CPR/AED Certification for the Professional Rescuer (Required)

Physical Demands & Work Environment

• Continual standing, walking, and talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter pool chemicals during shifts.
• Visually recognize an emergency, distinguish colors, and use peripheral, distance (20 feet or more), and close (20 inches or less) vision.
• Wet or humid conditions, potential toxic or caustic chemicals, and work near motor noise and moving mechanical parts.